Privacy Policy for Flower Delivery Belvedere Customers

Introduction

This Privacy Policy explains how Flower Delivery Belvedere collects, uses, and safeguards the personal data of customers placing orders from Belvedere and surrounding districts. Flower Delivery Belvedere is committed to protecting your information and respecting your privacy according to the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Scope of This Policy

This policy applies to all individuals who place flower delivery orders with Flower Delivery Belvedere, whether by telephone, online, or in person, where the delivery address is in Belvedere or nearby districts. This policy does not cover third-party websites or services that may be linked to flower delivery orders.

Personal Data We Collect

When you place an order with Flower Delivery Belvedere, we may collect and process the following types of personal data:

• Contact Details: Your name, address, phone number, and (if relevant) email address
• Delivery Information: Recipient's name, address, and contact information
• Order Details: Products ordered, delivery date, and delivery preferences or instructions
• Payment Information: Payment method and necessary transactional data (such as card type; detailed card information is processed securely and not retained by Flower Delivery Belvedere)
• Correspondence: Details of any communications or feedback you send us regarding your order or our services
• Technical Data: When you use our website, limited information such as IP address, browser type, and device identifiers may be collected for functionality and security purposes

Lawful Basis for Processing Personal Data

Under the GDPR, we must have a lawful basis to process your personal data. The primary lawful bases we rely on include:

• Contractual Necessity: Processing your data is necessary for us to fulfill your order and deliver the products you have purchased
• Legal Obligations: Certain data may be processed to comply with our legal obligations, such as tax and accounting regulations
• Legitimate Interests: We may process your data to improve our services, handle customer inquiries, or prevent and detect potential fraud, provided this does not override your rights and freedoms
• Consent: Where explicit consent is required, such as for marketing communications, we will clearly ask for it and you may withdraw it at any time

How We Use Your Data

Your data is used to:

• Accept and process your orders for flower delivery
• Deliver flowers and products to the intended recipient
• Communicate with you about your order status or delivery
• Handle customer support, queries, or complaints
• Comply with applicable legal and regulatory requirements
• Improve our website, products, and customer experience

Data Sharing and Processors

To deliver our services, we may share personal data with trusted third-party service providers (data processors). These may include:

• Payment Processors: To process your payment securely
• Delivery Providers: To ensure flowers are delivered to the correct address on schedule
• IT and Web Services: Providers who assist with website functionality, security, and data storage

All third-party processors are contractually bound to protect your data, process it securely, and use it only as instructed by Flower Delivery Belvedere. We do not sell or rent any personal information to other organisations for marketing purposes.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements. Typically, customer and order data is retained for up to seven years to comply with financial regulations. Where we rely on consent for marketing communications, we will retain relevant data until you withdraw your consent or ask for deletion.

Your Rights Under GDPR

As a customer of Flower Delivery Belvedere, you have certain rights regarding your personal data under the GDPR:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to certain limitations
• Right to Restrict Processing: Request we limit the use of your data
• Right to Data Portability: Request transfer of your data to you or a third party
• Right to Object: Object to the processing of your data where we rely on legitimate interests
• Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw this at any time

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or in our shop.

How We Protect Your Data

We take data protection seriously. Your data is held securely, with appropriate technical, administrative, and physical safeguards in place to prevent unauthorised access, alteration, disclosure, or loss. Our employees and processors receive appropriate training and are subject to confidentiality obligations. Payments are processed via secure, PCI-compliant channels.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received such information, it will be promptly deleted.

Updates to This Policy

We may update this Privacy Policy in response to legal, regulatory, or operational requirements. Changes will be posted on our website and, where appropriate, notified to you by other means. We recommend you review this policy periodically.

Contact and Complaints

If you have any questions about this Privacy Policy or how your data is processed by Flower Delivery Belvedere, please use our published contact details or visit our shop. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) or relevant supervisory authority if you believe your data protection rights have been breached.